Data Deletion Instructions

1. How Users Can Request Deletion

Any individual whose personal data is processed by Trovix LLP, whether as a registered user of our website, a user of a Trovix LLP product, or an end user who has interacted with a business using a Trovix LLP product, may request deletion of that data at any time by:

1. Sending an email to info@trovixtech.com with the subject line "Data Deletion Request";
2. Identifying which Service your request relates to, and providing the information needed for us to locate your data, such as your registered email address, phone number, account identifier, or the name of the business through which you interacted with a Trovix LLP product; and
3. Confirming that you are requesting deletion of your personal data, or specifying the particular records you would like deleted.

We will acknowledge your request, verify your identity as described in Section 7, and process the deletion in accordance with the timeline described in Section 6.

Meta Platform Users

If your request relates to data obtained through Meta technologies, including Facebook Login, Facebook Lead Ads, Instagram, Messenger, or the WhatsApp Business Platform, please mention this in your request so that we can identify the relevant records more efficiently and process your request without unnecessary delay.

2. Meta Login Users

If you signed in to a Trovix LLP product using Facebook Login or another Meta-supported authentication method made available by the relevant Trovix LLP Service, you may request deletion of the personal data obtained through that authentication using either of the following methods.

• Directly through Trovix LLP: email info@trovixtech.com with the subject line "Data Deletion Request," including the name or email address associated with your Meta account so that we can locate your record.
• Through your Meta account settings: open the Facebook or Instagram app or website, go to Settings, select "Apps and Websites" (or "Business Integrations," depending on the app), locate the relevant Trovix LLP product, and remove it. Removing an app in this way revokes its future access to your Meta account but does not automatically delete data already stored by Trovix LLP; to have that data deleted, please also submit a request as described above.

3. Facebook Login Users

Where a Trovix LLP product uses Facebook Login, the data we receive is limited to the profile information you and Facebook authorize us to receive, such as your name, email address, profile picture, and Facebook user identifier. To request deletion of this data:

1. Email info@trovixtech.com with the subject line "Data Deletion Request — Facebook Login," including the name, email address, or Facebook user identifier associated with your account; and
2. Optionally, remove the relevant Trovix LLP product from your Facebook "Apps and Websites" settings to revoke its future access to your Facebook profile.

We will delete the Facebook Login profile data associated with your account within the timeline set out in Section 6, subject to the legal retention exceptions in Section 8.

4. WhatsApp Users

If you have exchanged messages with a business through a Trovix LLP product connected to the WhatsApp Business Platform, the business you messaged is generally the controller of your conversation data and is the first point of contact for a deletion request. You may also request deletion directly from Trovix LLP by:

1. Emailing info@trovixtech.com with the subject line "Data Deletion Request — WhatsApp," including the WhatsApp phone number and, if known, the name of the business you messaged; and
2. Confirming that you would like your message history, phone number, and related metadata deleted from the relevant Trovix LLP product.

Where Trovix LLP acts as a data processor on behalf of a Business Customer, we will assist that Business Customer in processing and fulfilling deletion requests in accordance with our contractual obligations, applicable law, and the Business Customer's documented instructions. Where Trovix LLP acts as the data controller for information under its own control, we will process deletion requests directly in accordance with this policy.

5. Sales Software Customers and Other Business Accounts

If you are a business, professional, or organization using a Trovix LLP product such as a sales management system, school management system, or business automation platform ("Business Customer"), you may request deletion of your business account and the associated data by:

1. Emailing info@trovixtech.com from an email address associated with an authorized administrator on the account, with the subject line "Data Deletion Request — Business Account"; and
2. Specifying whether you would like your entire account and all associated end-user records deleted, or only specific records within it.

Where an individual end user asks us to delete their data but that data was submitted to us by a Business Customer (for example, a lead captured through Facebook Lead Ads, or a contact record in a sales management system), we will, where appropriate, direct the request to the relevant Business Customer and support that Business Customer in fulfilling it, consistent with our role as a data processor acting on the Business Customer's instructions.

6. Expected Processing Timeline

We will acknowledge a data deletion request promptly upon receipt. Once your identity has been verified in accordance with Section 7, we will complete the deletion, or provide an explanation for any delay or partial fulfillment, within thirty (30) days, except where a longer period is permitted or required by applicable law, or where a legal retention exception described in Section 8 applies.

7. Identity Verification

To protect against fraudulent or unauthorized deletion requests, we take reasonable steps to verify that a request is made by the individual to whom the data relates, or by someone authorized to act on their behalf. Depending on the Service involved, we may ask you to confirm the registered email address, phone number, account identifier, Facebook or Instagram user identifier, or other information associated with your account. Where data was submitted to us by a Business Customer, we may direct you to that Business Customer, or ask the Business Customer to confirm your identity and authorization, before completing the deletion. We will not action a request where we are unable to reasonably verify the requester's identity or authority.

8. Legal Retention Exceptions

We may retain certain data, or specific fields within it, after a deletion request where retention is necessary to:

• Comply with applicable legal, tax, accounting, regulatory, or corporate obligations, including obligations arising under the Digital Personal Data Protection Act, 2023 (India), the Information Technology Act, 2000, applicable tax laws, corporate laws, or other applicable legal requirements;
• Establish, exercise, or defend legal claims;
• Prevent fraud, abuse, or violations of our Terms of Service; or
• Fulfill an obligation specifically required by applicable law or by a competent regulatory or judicial authority.

Where data is retained under this Section, we restrict its use to the specific purpose that justifies retention, and we delete it once that purpose no longer applies.

9. Data Backup Handling

When we process a deletion request, we remove the relevant data from our live, production systems within the timeline described in Section 6. Copies of that data may continue to exist temporarily in encrypted backup and disaster-recovery systems, which are maintained solely for business continuity purposes, are access-restricted, and are not used to restore or reintroduce deleted data into production systems except in the course of disaster recovery. Backup copies are typically overwritten or securely purged during our normal backup rotation cycle, generally within one hundred eighty (180) days after deletion from production systems, subject to our documented backup retention schedule and any applicable legal obligations.

10. Business Account Deletion

When a Business Customer terminates its subscription or requests closure of its business account, we will deactivate access to the account and, subject to Sections 8 and 9, delete or anonymize the Business Customer's account data and the End-User data associated with it within the timeline described in Section 6. Where feasible, we will offer the Business Customer a reasonable opportunity to export its data before deletion is completed. We will only act on a business account deletion request from an individual we have verified as an authorized administrator of that account.

11. Appeal Process

If your deletion request is declined, or only partially fulfilled because a legal retention exception applies, we will explain the reason in our response. If you disagree with that outcome, you may appeal by replying to our response, or by emailing info@trovixtech.com with the subject line "Data Deletion Appeal" within thirty (30) days, explaining the basis for your appeal. We will review the appeal and provide a final written determination within a reasonable period. If you remain dissatisfied, you may contact us at info@trovixtech.com or by using the contact details provided in our Privacy Policy. Where applicable law requires the appointment of a Grievance Officer or similar contact, the details published in our Privacy Policy shall apply.

12. Contact Details

For any data deletion request, appeal, or question about this page, please contact:

Trovix LLP
Nagpur, Maharashtra, India
Email: info@trovixtech.com
Website: https://www.trovixtech.com