WHATSAPP BUSINESS PLATFORM INTEGRATION
Customer conversations, connected to your business.
Bring customer messaging into your CRM and operational workflows.
THE BUSINESS CHALLENGE
Make room for a better way to work.
Routine updates are sent manually.
Messaging permissions and platform requirements need careful handling.
CAPABILITIES
A focused foundation.
The features you need.
The final scope follows your requirements. These capabilities provide a starting point for the conversation.
- Official platform API integration
- Messaging webhook handling
- Approved template workflows
- CRM conversation linking
- Consent and opt-out workflow design
- Delivery status and failure tracking
Where this fits
Customer support teams · Sales teams · Service businesses · Education
Review account eligibility, consent, and template requirements first. Connect messaging events with your application and test delivery handling. Platform approval, policies, and fees remain subject to Meta.
A CLEAR PATH FORWARD
Good software starts with understanding.
From the first conversation to what comes after launch, every step has a purpose.
- 01
Discovery
Understand your business, users, and the problem worth solving.
- 02
Requirement analysis
Map workflows, constraints, integrations, and priorities.
- 03
Planning & proposal
Agree on scope, milestones, responsibilities, and estimates.
- 04
UI/UX design
Make key journeys tangible before development begins.
- 05
Development
Build in focused increments with regular demonstrations.
- 06
Testing & quality assurance
Review functionality, accessibility, and critical user paths.
- 07
Deployment
Prepare environments, release checks, and a considered handover.
- 08
Support & maintenance
Plan monitoring, maintenance, and the next improvements.
RELATED WORK
See the thinking behind the interfaces.
We publish case studies when the source evidence and publication permissions are approved. Discuss your requirements with us to explore a relevant technical approach.
A FEW THINGS YOU MIGHT ASK
Let’s clear
a few things up.
Have something else in mind?
We’re happy to talk.
Do you guarantee WhatsApp account or template approval?
No. Meta controls account eligibility, template review, messaging policies, and platform fees. We scope integration work around the current account status and applicable platform requirements.
How are scope, budget, and timeline agreed?
We start with your workflows, users, and priorities. The proposal defines scope, milestones, dependencies, and an estimated schedule. Pricing and availability are confirmed for each engagement.
Can you work with an existing system?
We can assess existing code, APIs, and data before recommending an integration, a phased improvement, or a new application. Access and technical constraints are reviewed during discovery.
What happens after launch?
We discuss maintenance, handover, monitoring, and future improvements during scoping. Support coverage and responsibilities are documented in the project agreement.
LET’S BUILD WHAT’S NEXT
Have a challenge? Let’s make it a better system.
Bring your idea, your tangled workflow, or your next big step.
We’ll help you work out where to begin.